Get in touch
Questions about a product, order, payment, or guarantee? The fastest way to get help is to open a support request in your account. Telegram and support email are also available.
Support every day
Support is available daily from 8:00 to 23:59 MSK. Requests submitted outside these hours stay queued.
Include context from the start
Order number, product name, and a clear issue description help us investigate faster.
Conversation history is saved
For post-purchase questions, use account support so the request can be linked to your order.
Choose the right channel
For questions about a specific order, account support is recommended.
Account support
Primary channel for orders, payments, guarantees, and technical issues. Request history is preserved.
@snipergames_support
Quick questions, pre-purchase clarification, and general contact.
support@snipergames.store
For email inquiries, documents, and questions that need a detailed reply.
What to include for a faster reply
The clearer your first message, the fewer follow-up questions we need.
Order number or purchase details
Product name
Payment date and approximate time
A short, clear issue description
Screenshot, video, or error text if available
Preferred contact method when contacting us outside account support
If payment succeeded but the product was not received
Provide the order number, payment method, payment date, and proof of payment. This helps us verify the transaction and delivery status faster.
Do not send unnecessary sensitive data
Do not send identity documents, full card details, CVV/CVC codes, payment passwords, or verification codes. Order details and a clear issue description are usually enough.
Privacy PolicyBefore you send a request
Check the product description
Make sure the situation is not already covered by the product page, FAQ, or guarantee terms.
Include the order number
Without an order number, post-purchase investigation may take longer.
Every request is reviewed
Disputes are reviewed individually using order details, product terms, delivery records, and submitted evidence.
Contact us first
If there is a genuine order problem, please give support the opportunity to investigate and resolve it first.
Tell us what happened — we will review the details.
Prepare the order number, issue description, and evidence if needed. Never send banking details or verification codes.