Common questions

The store offers digital goods and digital access: gaming access, login credentials, keys, subscriptions, instructions and other intangible products.

You do not acquire ownership of third-party platforms, services, games or trademarks. You receive a digital product or access under the conditions stated on the site.

Yes. An account is required to top up your internal balance, place an order, receive products, view purchase history and contact support.

You can browse the catalog and product descriptions without registration.

The internal balance is the amount available in your account for paying for products and services inside SniperGames Store.

Funds on the internal balance cannot be withdrawn, transferred to a bank card or e-wallet, or exchanged for cash.

Choose a product, add it to your cart, carefully read the description, accept the site documents and pay from your internal balance.

After successful payment, the digital product appears in your purchases or is delivered using the method stated on the product page. See the How to buy guide for details.

Before purchase, you must confirm that you have read the User Agreement, Privacy Policy and Guarantee and Refund terms.

An order cannot be completed without accepting these conditions.

Most digital products are delivered automatically immediately after successful payment from the internal balance. Some categories may require manual processing, additional information from the buyer, or completion by a third-party service.

If the product does not appear in your purchases after payment, open a support ticket and include the order number.

After successful payment, the data is shown on the order page and in My Purchases, or delivered using the method specified for that product.

This may include a login/password, key, code, link, subscription, instructions or another digital result.

Purchases are paid from the internal balance in your account. You can top up the balance using the payment methods available through the connected payment provider at that moment.

Available top-up methods may vary by country, currency, payment provider and technical conditions.

The site does not store bank card data.

Internal balance top-ups are processed through third-party payment providers. Bank card details, CVV/CVC codes, payment passwords and confirmation codes are not stored on the site.

Technical security measures and anti-fraud checks may be used to protect orders.

For War Thunder accounts, the guarantee applies at the time of receipt and initial verification. It covers initial login availability and conformity with the main characteristics stated in the product description.

The buyer must check the account immediately after receipt. After a successful login and verification of the stated parameters, the initial operability obligation is considered fulfilled. Changing data, sharing access with third parties, or violating instructions ends the guarantee.

Guarantee periods are listed on the Guarantee and Refund page.

If a specific product has separate conditions, those conditions are also taken into account when reviewing a request.

Yes. Products are covered according to their category and the conditions on the Guarantee and Refund page.

The guarantee applies only if the product usage rules are followed.

Because the products are digital, a refund is not provided after actual delivery if the product matches the description and was delivered correctly.

If a problem is confirmed and covered by the guarantee, we first offer a replacement, re-delivery, access restoration or another practical solution. If that is impossible, the administration may credit the product value to the user’s internal balance.

A guarantee case may include situations where:

• the product initially does not match the description;
• the delivered data is incorrect;
• access is unavailable immediately after receipt;
• a key, code, login, password or instruction is initially unusable;
• the issue is confirmed by verification and is not caused by the buyer.

The guarantee may end if the buyer:

• changes account or access data;
• shares the product with third parties;
• violates instructions or usage rules;
• connects personal data, protection, payments or additional functions;
• receives a restriction because of actions taken after delivery;
• expects features that were not stated in the description.

Contact support as soon as possible and describe the situation in detail.

• include the order number;
• product name;
• purchase date;
• description of the problem;
• screenshots, video or error text if available.

The more complete your first message is, the faster the issue can be checked.

You can contact us through the technical support section in your account. Create a new request and select the appropriate topic.

Support hours: 08:00–23:59 MSK. Requests can be submitted at any time, but messages sent outside working hours may be handled later.

Yes. If you have questions about the product, guarantee, delivery time, delivery method, region or restrictions, it is better to clarify everything before payment.

This helps you choose the right product and avoid misunderstandings.

It depends on the product category. Most products are delivered automatically after funds are deducted from the internal balance. Some products may be handled manually or require additional information from the buyer.

If a product has a special delivery process, it is stated on the site or communicated through support.

Yes. The site is adapted for mobile devices. You can select a product, accept the terms, pay for the order and receive the digital product from your smartphone.

First check My Purchases and Orders in your account. If the product is missing, create a support request. Include the order number, payment date and proof of the transaction if available.

We will check the payment and delivery status.

The product description may contain important restrictions: region, delivery format, access specifics, random parameters, usage rules and guarantee conditions.

Expecting features or characteristics that were not stated on the site is not a guarantee case.

No, unless the product conditions explicitly allow it. Sharing access with third parties, publishing data, reselling or forwarding it may result in loss of guarantee coverage.

Not unless the specific product conditions allow it. Changing data, enabling protection, connecting personal payments or additional functions on your own may result in loss of guarantee coverage.

Yes. The site uses necessary, technical and analytical cookies for correct operation, security, saving preferences, improving the service and analyzing traffic.

See the Privacy Policy for details.

If there is a problem with an order, contact support first. We will review the order, payment, product delivery and the evidence provided.

Unjustified chargebacks, abuse of refunds or providing false information may result in refusal of future service.

Also see How to buy, Guarantee and Refund, Privacy Policy and the technical support section in your account.

If you still have a question, contact us and we will help you figure it out.